You Have A Purposeful Plan — Now You Need A Lender You Can Trust — A Performer

Posted @ 4:24 pm - Filed under 1031 Exchanges, Purposeful Planning, Real Estate Investing, Sez Me

Your lender will be one of the most important players in the execution of your Plan. If they screw up, you can end up in very bad shape. Very good lenders with high integrity and a sense of pride in their work are no less rare than a real estate broker with those attributes. They’re hard to find. Because this is true, I don’t have a large group of lenders from which to choose. Currently, I use three, with a new one on deck about to do his first loans for me.

Allow me a lender horror story. I tell this story so you might understand why I’m so insistent upon using my proven lenders. The harm caused by incompetent and/or dishonest lenders can not only be destructive, but emotionally wrenching for the client.

I’ve used only a handful of lenders in the last 20 years. Lenders who simply perform are few and far between. They’re either over promising and under producing, or explaining why a full doc loan with a FICO of 773 justifies a couple points from my client. Pardon me if I’m a little touchy on the subject of lenders, but I’ve learned that as a group they’re not reliable.

Let me nail this down more clearly. My firm now has a non-negotiable policy about lenders. Clients can’t use their own. I don’t care if it’s their mother, their best friend, or their spouse. My lender or I won’t work with them.

Here’s Dan’s story. Dan’s the last client who will use his own lender.

I’ve violated my policy twice in the last decade. The last time, (and I do mean last time) was late summer last year. Dan, a client who had been referred to me a few years ago had been in my office for his annual Plan review. He’d invested in several Phoenix properties, and was selling another investment in another state in anticipation of a tax deferred exchange into Boise. Though he’d used my lenders in Phoenix with excellent results, he insisted his very good friend ‘Mary” was to do the loans in Boise.

Dan is a very intelligent guy. But I couldn’t talk him out of it. We finally compromised. If I’d consent to meet Mary in my office and she impressed me as an appropriate lender, I’d consider it. To make a long story short, she said all the right things, and in a weak moment I agreed to Dan’s request.

What happened?

Mary, despite direct statements to the contrary all during the three purchase escrows, obtained loans for her very good friend Dan, that caused great problems. Instead of breaking even, the three properties would now cost him over $20K a year in negative cash flow! She simply never told the truth to Dan or me for the entire process. I was told in no uncertain terms she was obtaining the exact loans I’d instructed her to deliver. She said in equally concrete terms that indeed she was getting Dan the exact loans I’d required.

Dan was executing a tax deferred exchange. Learning of her betrayal and deceit put him into a position requiring him to pick between two terrible choices. Either he back out at the last minute, or close the the uplegs of the exchange with the massive negative cash flow. If he backed out it wouldn’t just be the loss of three deposits. It would also mean paying over $30K in capital gains taxes. Counting the lost deposits, taxes, and loss of future gains, he had no choice but to close the exchange as planned.

Dan was devastated. His first words to me were that I’d tried to warn him of this possibility. He felt betrayed, humiliated, and defeated. We’ve now paid off those loans at an additional cost of almost $15K in fees. The properties are now breaking even. Forgetting the money for a moment, he lost a very good friend he thought he could trust. She ambushed everyone. He was not a happy man.

The lender you use to help you execute your Plan must be as reliable as the sun setting in the west. Mistakes or bad performance on their part can be financially traumatic. When my clients are told they are approved by one of my lenders, that’s exactly what it means. Anything less is just courting disaster. The stakes are too high not to be sure. If your lender isn’t that good, why would you even consider using them?

This entry was posted on Thursday, February 22nd, 2007 at 4:24 pm and is filed under 1031 Exchanges, Purposeful Planning, Real Estate Investing, Sez Me. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

9 comments to “You Have A Purposeful Plan — Now You Need A Lender You Can Trust — A Performer”

Doug Quance on February 22nd, 2007 at 5:47 pm said:

  • What is equally sad is when one of your preferred lenders gets jacked around by their wholesaler.

    I’ll be blogging soon about how Countrywide tried to hose us. It wasn’t my broker’s fault – so I’ll cut her some slack – but I’m very upset with Countrywide right now.

    I understand your point about “it’s my way or the highway” approach. I might need to think some more about that. Bad things seem to happen when the “unknown” lender enters the picture.

bawldguy on February 23rd, 2007 at 12:06 am said:

  • I stopped using CW early last year. Can’t wait to see your post.

Cher on February 23rd, 2007 at 5:08 pm said:

  • Jeff, I’m so glad you did this post. It is so important to talk about the role of the lender. They are back up we investors as we are hanging on a string over a canyon. They need to have integrity so they don’t go cuttin’ the string.
    I can really relate to this article.
    I agree with Doug about the wholesaler jacking around the lender.
    All people up and down the ladder need to be in allignment. How you make sure the lending ballet goes smoothy, is a question I know we are all asking ourselves.
    How do you find a lender who has power over the wholesaler? You don’t. So it means that a good lender like a good tenant can go bad in a heartbeat. That’s my opinion.

bawldguy on February 23rd, 2007 at 5:18 pm said:

  • Actually Cher, I think you hit the nail on the head there. Regardless of how well any lender has performed, or for how long, one change in in the lender food chain can cause problems.

    I’ve changed my lender outlook over the last several years. Where I was very happy working at the retail level with a highly skilled and honest loan officer, I’m now dealing exclusively with brokers who have proven themselves to me under fire.

    Even then, you don’t know when an underwriter is replaced, a policy gets modified, or what’s worked the last 30 deals suddenly won’t fly.

    Never forget the Golden Rule: Those with the Gold – Rule. :)

Cher on February 23rd, 2007 at 10:27 pm said:

  • You will be hearing from me the minute I get my “offer” which should be soon.
    Yes, you said it so well..”what’s worked the last 30 deals suddenly won’t fly”
    So what we need is a Broker who really stays atuned with the politics and has connections with the big wigs and knows IN ADVANCE when changes are coming. This way the broker can switch over to another company before the ax drops. And with a clever Tai Chi move, we miss the blow.
    Here’s what I propose. We check out a new promising lender on a loan we DON’T need. If they don’t deliver…. they lose our business and the green.

Phil Hoover on February 24th, 2007 at 6:39 am said:

  • I use Countrywide in Eagle, Idaho whenever I can.
    Monica Davis is the manager and I have worked with her for six years and she has never let me down.
    Sure, I might be able to find a lender with a supposedly better rate, but I want to know the money will be there when I get to the closing table with my client.
    My buyers are more likely to be upset over not getting their beloved new home than by not saving 1/8% on their rate.
    Some of my worst experiences over the years have been with mortgage brokers who failed to deliver what they promised.
    Or, worse yet, misled my buyer.
    Worst one was a few years ago when a buyer insisted on using “a friend” who was a mortgage broker.
    She had 750 FICO score, yet got put away with a loan that was more than 1% above the going rate, paid two points, and had a two-year prepay.
    All of which was revealed at the closing table while the mortgage broker left town and didn’t turn the file over to anyone.
    I now insist that buyers use a local, direct lender so I can personally strangle the lender if they mess up my transaction.

bawldguy on February 24th, 2007 at 9:46 am said:

  • Cher – My Saturday post, not yet published, will talk about who might be thta lender.

bawldguy on February 24th, 2007 at 9:53 am said:

  • Phil – I now insist that buyers use a local, direct lender so I can personally strangle the lender if they mess up my transaction.

    Great minds think alike. :)

Phil Hoover on February 24th, 2007 at 11:16 am said:

  • Jeff ~
    As with all vendors, it comes down to the personal service provided.
    I’m sure there are good CW loan officers and not-so-good.
    She is the Branch Manager and makes the decisions; she always comes through for me with no surprises.
    You oughta give Monica a try.
    Her number is (208)938-6605.

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